Privacy Policy

Last updated: 12 August 2026
Global Visa & Journeys Ltd — Registered in England & Wales (No. 16959031)
ICO Registration Number: ZC083678

Global Visa & Journeys Ltd (“GVJ”, “we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it, and what rights you have over it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Personal Data We Collect

We collect different categories of personal data depending on how you interact with us:

2. How We Use Your Data

We use your personal data to:

• Assess your visa readiness and provide an initial consultation
• Prepare, review, and manage your visa application case, where you have engaged our services
• Arrange flight reservations where requested
• Communicate with you about your case via WhatsApp, email, or our client portal
• Respond to enquiries made via live chat or other contact methods
• Understand how our website is used, so we can improve it

3. Our Legal Basis for Processing Your Data

We rely on the following legal bases under UK GDPR:

• Contract: where processing is necessary to provide the service you have engaged us for (e.g., managing your visa case)
• Consent: where you have actively provided information to us (e.g., via the readiness check, live chat, or flight reservation form)
• Legitimate interests: for website analytics and improving our services, balanced against your right to privacy

Where your documents include sensitive information (such as financial records for visa purposes), we only process this with your clear, informed consent, and only for the specific purpose of your visa case.

4. Who We Share Your Data With

We do not sell your personal data. We share it only with the following categories of third party, where necessary:

We do not share your documents or case details with embassies, consulates, or visa application centres on your behalf. You submit your own application in person, as required by Schengen regulations; we prepare and advise on your documentation only.

5. International Data Transfers

Some of our third-party service providers (including Google) may process data on servers located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data to UK GDPR standards.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Case-related documents are retained for the duration of your case, and for a reasonable period afterward in case of follow-up queries or reapplication
• If you do not proceed with our services after an initial enquiry, we will retain your basic contact information for a limited period, after which it will be deleted unless you have asked us to keep it for future reference
• You may request deletion of your data at any time (see Section 7 below)

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Restrict how we process your data in certain circumstances
• Object to processing based on legitimate interests
• Data portability — receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at office@globalvisajourneys.com. We will respond within one month, as required by law.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk, if you believe we have not handled your data properly.

8. Cookies

Our website uses cookies from the following services:

• Google Analytics — to understand how visitors use our site
• Tawk.to — to enable our live chat function

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of live chat or analytics, but will not prevent you from using the core features of our website.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including password-protected access to our client portal, secure cloud storage with access controls, and restricted internal access to case documents on a need-to-know basis.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18 without appropriate parental or guardian consent, as may be required for certain visa applications involving minors.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will always reflect the most recent revision.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us: